March 21, 2025

New Patient Advocate Center to Simplify Anesthesia Billing

Community Resource Consultants Inc. (CRCI)

Community Resource Consultants Inc. (CRCI) is a Michigan-based organization specializing in trauma rehabilitation medical case management. With over 34 years of experience, CRCI is dedicated to empowering survivors of catastrophic auto accidents to regain control of their lives and achieve both physical and emotional well-being. Their team of Licensed Master Social Workers (LMSWs) and Registered Nurses (RNs) are experts in navigating the complexities of today’s healthcare system, ensuring that survivors receive the necessary services for their recovery and rehabilitation. CRCI’s core values include advocacy, people, knowledge, and dependability, reflecting their commitment to being leading advocates and facilitators of long-term collaborative care.

News Summary

North American Partners in Anesthesia (NAPA) has launched the Patient Advocate Center of Excellence (PACE) to assist patients with anesthesia billing. This innovative center aims to provide personalized support, enhance customer service, and simplify the often confusing medical billing process. Opened on October 9, 2024, PACE partners with Cedar to offer a secure, user-friendly online platform, achieving a 90% customer satisfaction score. With nearly 5,000 clinicians caring for over 2 million patients annually, NAPA is setting a new standard in patient advocacy and support.

Exciting New Center to Simplify Anesthesia Billing for Patients!

Have you ever been confused by an unexpected medical bill? If you’re nodding your head, you’re not alone! It’s no secret that navigating the world of medical billing can feel like wandering through a maze. But good news is on the horizon! North American Partners in Anesthesia (NAPA) has just launched their Patient Advocate Center of Excellence (PACE), and it’s all designed to help patients like you get the assistance you need when dealing with anesthesia billing matters. This innovative center opened its doors on October 9, 2024, and it’s here to make your life a lot easier.

Helping Patients Every Step of the Way

With a mission to enhance customer service, PACE aims to demystify the complexities of anesthesia billing and provide personalized support to patients. We all know how stressful it can be to receive a medical bill that is hard to understand. That’s where PACE steps in, offering a dedicated team that will be your single point of contact. Want to know more about your bill? Got questions about your insurance? Need help with payment options? PACE has got you covered!

The team working at PACE is committed to creating a transparent and less stressful experience for everyone involved. They recognize that medical billing is a vital part of healthcare that needs comprehensive support to ensure patients understand their financial responsibilities. By providing enhanced communication and issue resolution right from the first contact, NAPA is setting a new standard in customer service.

Technology Meets Compassion

In 2024, it’s all about technology, and NAPA is not leaving that behind. They are partnering with Cedar, a healthcare financial solutions platform, to create a seamless billing experience for patients. This partnership allows NAPA to offer patients a secure, user-friendly online platform that doesn’t just make it easy to access your account but also simplifies payments. It’s all about making life easier for patients who just want to focus on getting better without the hassle of deciphering complex bills.

And here’s something impressive: NAPA’s billing system, powered by Cedar technology, has achieved an outstanding 90% customer satisfaction score. That means the majority of patients are finding their experience clearer and more supported than ever.

PACE Goes Above and Beyond

While many billing departments simply handle inquiries and issues, NAPA’s PACE team is stepping up their game. They don’t just stop at answering questions! This dedicated group analyzes billing trends, performs audits, and resolves refund requests—all in the name of comprehensive patient advocacy. Moreover, they work closely with clinical teams, ensuring that each patient’s needs are met holistically.

What’s even better? NAPA employs nearly 5,000 clinicians who care for more than 2 million patients every year across almost 400 healthcare facilities. With such a vast network of professionals, PACE is not just another service; it’s part of a larger commitment to healthcare excellence.

Redefining Patient Experience

The creation of PACE is a reflection of NAPA’s dedication to improving the healthcare experience for both their partners and patients. It’s not just about anesthesia—it’s about ensuring you feel seen, heard, and supported every step of the way. So the next time you receive a bill, remember that NAPA is there to lend a helping hand, making the often overwhelming process of medical billing a breeze.

In conclusion, NAPA’s Patient Advocate Center of Excellence is set to brighten the lives of many, turning the daunting world of anesthesia billing into a more manageable and understandable experience. With their unwavering support, it’s about time patients can focus on what truly matters – their health and recovery—without the cloud of confusing bills hanging overhead.